“We recently had a new HVAC system with a heat pump installed, and I was frustrated with the standard thermostat that came with it. After several unsuccessful attempts to get the original installer to research other options, I found Air Care Heating & Cooling through a Google search.
From the moment I filled out a form on their website over the weekend and received a prompt reply by Monday morning, the entire experience was outstanding. The technician who responded was incredibly responsive and informative. He clearly explained the process of converting DC to AC voltage to install an Ecobee smart thermostat.
I called to schedule an appointment and quickly received a confirmation email with a two-hour arrival window. The day before the appointment, a very kind woman called to confirm, and about 30 minutes prior to their scheduled arrival, I received a text message with the name and picture of Luis, the lead technician.
Luis and his assistant, Christian, were absolutely amazing. They were highly competent, efficient, and clearly demonstrated a commitment to staying updated on the latest technologies. Their professionalism and expertise were truly impressive.
Based on this excellent service, I was also pleased to join their Gold Care Club. https://aircareheatandcool.com/care-club/”