“I had a new heat pump system installed in my house (the previous one was not working well at all).
Roberto Moya dedicated all the time I needed to answer all my questions and to survey my house: he also organized a follow-up visit with an expert to finalize the design of the new system. I finally signed up for a new heat pump and a 2-zone system, including the replacement of all the ducts.
The installation was thorough and clean over a couple of days; Juan Reyes was the installation leader and was helped by AJ and then by Luis. All of them were very knowledgeable and respectful of the house; they answered all my questions promptly and checked with every time they needed my input so I could the installation that I wanted. The system was also properly permitted: I personally spoke to the County Inspector and I can say that he was very pleased with the quality of the work.
A multi-zone heat pump is a fairly complex system and needs some tuning. Several other team members came promptly to my house to resolve all the issues: Kintroy Johnson, Brian Parsons.
I made a mistake in the location of the outdoor unit and requested for an additional work order to relocate the outdoor unit: Le Quan Tran and Adolph Garcia did that also very efficiently and cleanly and also helped diagnose an issue with a crossed wire.
All this was perfectly coordinated by Christopher Norlin with timely emails, calls and text messages.
All in all I am very pleased with the work done by AirCare and I would certainly use them again for any HVAC needs.”
“James Quan was absolutely AMAZING! I have had numerous problems with my HVAC system since it was installed in 2021 and NO ONE has been able to fix any of the concerns it’s caused. James listened to my brother-in-law and me about the issues I was having, told us what he would need to check, and reported his findings along the way. He was extremely knowledgeable and very thorough in fixing the issue of cold air coming from my bedroom vent when the unit would go into. numerous defrost cycles when the outside temperatures were cold.
He is truly a unique young man who knows the business extremely well and aims to please!
Great experience!!!! Thank you for your highly qualified service!”
“We have worked with Air Care on multiple occasions, and they consistently exceed our expectations. Their technicians are honest, knowledgeable, and punctual. What truly sets them apart is their excellent communication throughout every job.
In our business, you're only as good as your vendors, and Air Care is nothing short of the very best. They’ve become our go-to for HVAC needs because we can trust them to deliver exceptional service every time. If you’re looking for a reliable and professional HVAC company, we highly recommend Air Care!”
“Kintroy did a great job of replacing the fan motor in the air handler. Difficult location to service but he got it out and installed the new one. Works
great and I'm happy with it. Recommend you any time.”
“It was my first experience with the Gold Club service, by Air Care, and I’m so glad that I signed up for it. The service was provided by Brian Parsons. Brian is so professional and patiently answering all my questions during his visit. I’m a delighted customer of Air Care. Thank you so much again Brian.”
“Mark and Quan did a great job installing centralized heating and air conditioning. They were on time everyday and finished when promised. The only issue was that my house key was not left with me when the job was done. I am still waiting for it to be returned.”
“AJ and Juan replaced a new AC system for us. They worked hard with excellent technical skills. They cleaned up completely and did a really good job!
– Johnny W”
“AJ and Adolf installed a new air conditioning system and a new thermostat for us. They did a wonderful job. They discussed the process with us, explained options, were patient and professional. When they finished, they walked up through all the work they had done and explained everything to us and gave us plenty of opportunity for questions. We really appreciate the service that we received.”
Need HVAC Service?
Contact the experts at Air Care.
Call us at 408.317.2950!